Signsmith Graphics ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we handle your information when you use our services or visit our website.

Information We Collect

Information you provide: Name, email, phone number, business details, project specifications, and payment information when you request quotes, place orders, or contact us.

Automatic information: IP address, browser type, pages visited, and device information collected through cookies and analytics tools.

How We Use Your Information

We use your information to:

• Process orders and deliver signage products
• Provide quotes, consultations, and design services
• Communicate about your projects
• Process payments and maintain records
• Improve our website and services
• Send promotional materials (with your consent)

How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers (payment processors, shipping companies, cloud storage)
• Legal authorities when required by law
• Business successors in the event of a merger or acquisition

Cookies

We use cookies to remember preferences, understand website usage, and improve functionality. You can control cookies through your browser settings.

Data Security

We protect your information using SSL encryption, secure servers, and restricted access. While we strive for security, no internet transmission is 100% secure.

Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Opt-out of marketing communications
• Manage cookie preferences

Data Retention

We retain information only as long as necessary for business purposes or as required by law. When no longer needed, we securely delete or anonymise it.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email or website notification. The "Last Updated" date will reflect any changes.

Contact Us

Questions about this Privacy Policy?

Email: thesignsmith@icloud.com

Phone: +61 475 031 013

We will respond within 30 days.

By using our website or services, you consent to this Privacy Policy. If you disagree, please do not use our services.